Portal FAQs
Here are some quick answers to common questions.
Still stuck? Just call us on 01473 62 62 88 and we’ll get you sorted.
🔐 How do I log in to the Portal for the first time?
When you've finished reading the article, please follow this link to our Patient Portal
You’ll be asked to enter your:
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Full name
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Date of birth
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Email address
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Mobile number
You’ll then receive a code by text message. Enter that code on the Portal, create a password, and check your email for a confirmation link. Once you’ve clicked it and accepted the terms, you’re all set!
💡 Tip: You must enter your mobile number, not a landline – this is needed for the text code.
📲 I didn’t get a code or confirmation link – what now?
1️⃣ Double-check your mobile number is correct and that it's in the mobile number field (not home or work).
2️⃣ Check your junk or spam email folders.
3️⃣ If you're still having trouble, call us and we’ll send you a fresh login link.
📧 I clicked the link, but it’s not working anymore.
Sometimes links can expire or get corrupted if the details were entered incorrectly.
Call us 01473 62 62 88 and we’ll generate a new one for you.
🚫 It says my details are incorrect – what should I do?
Make sure you’re entering the exact details you gave the practice. If you’re unsure, just give us a ring and we’ll double-check what we have on file.
🔁 Why do I need to create an account with two-factor authentication?
Your medical records and contact details are sensitive – two-factor authentication protects your information by confirming it’s really you. It also helps us keep your contact details accurate and up to date.
💻 Can I use the Portal on any device?
Yes! It works best in a modern web browser like Chrome or Safari. If it’s not loading properly on your phone, try updating your browser or switching to a desktop computer.
📞 Still stuck?
No problem. Call our reception team on 01473 62 62 88 and we’ll walk you through it step by step.